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Susan Brackett Appointed General Manager

Rusken Packaging is excited to announce the promotion of Susan Brackett. Beginning her career with Rusken in 2012 as a Customer Service Representative in Jackson, TN, Susan’s continuous hard work and dedication has earned her the new role as the General Manager of our Knoxville, TN facility.

Susan is a proven leader and I believe that her skillset and determination will set the course to grow Knoxville into a market leader for Rusken.” says Randy Whiteaker, COO, regarding Susan’s new promotion.

Since her elevation to Site Manager of Knoxville, TN in 2022, Susan’s purposeful efforts of developing a solid, focused team has helped to build the Knoxville business tremendously. As a seasoned corrugated professional with 32 years of experience, 11 with Rusken, Susan is hopeful that her ambition and drive will help to continue bringing our Knoxville facility to the next level.

I plan to continue building a great team. We are already experiencing growth here in East Tennessee. It’s just the start of great things.” says Susan regarding what to expect from Knoxville in the future.

Similar to Rusken’s own, Susan’s personal core values are drive, integrity, service, and teamwork. Coming from a customer service background, Susan is very passionate about providing a positive customer experience.

When Susan is not busy running the Knoxville facility, she enjoys traveling, playing golf, shooting sport clays, and shopping.

Please join us in congratulating Susan on her new promotion!

About Rusken: Rusken is a dynamic, modern integrated packaging company with locations throughout the United States. With eighteen (18) facilities in nine (9) states, Rusken is a forward-looking regional organization. Headquartered in Cullman, Alabama, Rusken has experienced exponential growth over the last decade. This success is driven by an entrepreneurial spirit, focus on family-based values and a commitment to a truly remarkable customer experience. From standard corrugated boxes to highly customized packaging solutions that require robust design-work, colorful printing and hand finishing, the good people behind the Rusken name are passionate about quality, delivery, and customer smiles.