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Customer Service Representative

Current Opening


Cullman, AL

Role Description:

We are currently seeking an exceptional Customer Service Representative to join our Cullman, AL team. This position is responsible for building relationships and working with customers, sales team, production, and shipping. 

Position Responsibilities:

  • Enter customer orders received directly from customers or sales representatives.
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as complaints or questions.
  • Interact with vendors, production, sales, and shipping to meet customer’s expectations for pricing, delivery, and quality.
  • Enter and edit orders, placing strong focus on detail and accuracy.
  • Create and maintain accurate customer specifications for order entry and estimating.
  • Expedite orders through vendors or production as mandated by customer requests for delivery.
  • Active participation in New Item / New Account Meetings when needed.
  • Initiate purchase orders for purchased items.
  • Maintain perpetual inventory on approved warehouse customers and place orders as needed to replenish set warehousing levels.
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education& Experience:

  • High School Diploma or Equivalent
  • 2-3 years’ experience in an office environment preferred (corrugated industry a plus)
  • Amtech (Imaginera/Encore) knowledge a plus
  • Microsoft Office software (Outlook, Excel, Word)
  • Basic math skills required (determine unit prices, add fractions, etc.)
  • Ability to work independently and as a team in a professional manner
  • Ability to train others in the processes required for the efficient flow of the customer service department
  • Understanding of box converting and routing of box styles is a plus
  • A willingness to learn new skills in a fast-paced industry
  • Ability to lift up to 20 lbs.
  • The ability to go from seated work to standing work as needed
  • Legible handwriting

Compensation, Benefits & Hours:

  • Pay is commensurate with experience.
  • Benefits – Paid time off, Medical, Dental, Vision, 401K
  • 40 hrs./wk. • Day shift • Monday to Friday

About Rusken Packaging:

Rusken Packaging is a manufacturer of corrugated boxes, covering the southern and eastern U.S. Operating nineteen (19) facilities spread across ten (10) states, Rusken is one of the largest independent corrugated manufacturers in North America. For 50 years, our vision has been to provide our customers with the very best quality, value, and service in the industry, doing business with people you trust.

Apply today!